Please fill out the contact form with your name, email and question or comment, and we will reply ASAP.

Frequently Asked Questions

What do I do if a pay station does not work? I don’t want to get a notice.

Sometimes a pay station malfunctions and we understand this causes our customers concern. We are therefore committed to ensuring that any piece of equipment is repaired as soon as possible. If you encounter a meter that is out of order, please let us know by calling 808 536-6112, and we will immediately dispatch a technician. Please leave your license plate number to ensure you don’t receive a violation notice.

I am a monthly parker, what if I can’t find a space in my lot?

While this should not happen on a regular basis, there are occasions when a lot may be full. Please call our office so we may inform our patrol staff to ensure you do not receive a violation notice. Every effort will be made to secure parking for you. Please note that some lots may not permit you to park with a permit from a different location. Please contact us at once to let us know that is the situation.

I received a violation notice and I just don’t think I should have gotten one.

Please let us know about it. We will be happy to provide further explanation about the issuing of the violation notice. We want to avoid unfairly written notices. You will find our agents courteous and understanding. Fill out the above contact form on this page with your information and LIC plate to appeal a citation.

What happens if I don’t pay my notices?  Do you tow?

Auto Park enforcement is equipped with specialized license plate reader technology that helps ensure the enforcement system is fair and accurate. The system also contain a “tow list” of persistent violators who have notices that have not been paid. When encountering a vehicle that is on the tow list on one of our lots, the system alerts enforcement, who may have the vehicle impounded. Signage posted in the garage will indicate which towing company to contact, as well as contact information, should your vehicle be towed.


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